Canadian Endocrine Institute
At Canadian Endocrine Institute (CEI), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit forms, or use our services.
Information We Collect
We may collect the following information when you interact with us online or offline:
- Name, email address, phone number, and address.
- Health-related information that you provide voluntarily (e.g., weight management goals, medical history, or questions related to endocrinology).
- Appointment preferences and communication records.
- Technical information such as your IP address, browser type, and website usage (collected automatically through analytics tools).
How We Use Your Information
We use your information for:
- Booking consultations and providing medical services.
- Communicating with you about appointments, reminders, or updates.
- Responding to your inquiries and requests.
- Improving our services, website, and patient experience.
- Marketing and educational purposes (only with your consent).
We will never sell your information to third parties.
Sharing of Information
Your personal information may be shared only in the following cases:
- With CEI’s medical team and staff to provide care and support.
- With third-party service providers (e.g., secure hosting, payment processing, analytics) who help us deliver services — these providers are bound by confidentiality agreements.
- When required by law, regulation, or court order.
Data Security
We take data protection seriously and use industry-standard safeguards to protect your information. This includes secure servers, encryption, and access controls.
However, no system is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
As a patient or website visitor, you have the right to:
- Access and request a copy of the personal information we hold about you.
- Correct or update inaccurate information.
- Withdraw your consent for marketing communications at any time.
- Request deletion of your personal information (subject to legal and medical record requirements).
To exercise these rights, please contact us at the details below.
Cookies & Tracking
Our website may use cookies and analytics tools to improve user experience and measure website performance. You can adjust your browser settings to refuse cookies, but some features of the website may not function properly.
Third-Party Links
Our website may contain links to third-party websites. CEI is not responsible for the privacy practices or content of these external sites.
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.